“To provide the most outstanding service experience ever”
We do this by following our 5 values:
Value #1: Reputation.
Factory Fresh Employees are trained to follow procedures and guidelines to maintain the most effective results when cleaning and providing dry out services.
Value #2: Experience
Factory Fresh employees are experts in all types of floors and fabrics known to the industry. We specialize in caring for the finest carpets, rugs, floors, and fabrics. We are experienced in all types of soiling conditions. We understand the best and safest way to clean ensuring your items last well into the future.
Value # 3: Education
Factory Fresh believes in ongoing education ,educating our clients, and those that refer our services. By educating ourselves, we stay on the cutting edge of technology. By educating our clients, they become more knowledgeable about cleaning. This helps them to make better choices in their cleaning needs.
Value #4: Systems
Many cleaners use outdated equipment with components that do not work properly. At Factory Fresh, we use the finest equipment and products available in our industry. We have technical and customer service systems and procedures because it helps us to predict the service outcome.
Value # 5: Guarantee
Factory Fresh offers a customer satisfaction guarantee. This guarantee does not have anything to do with whether the carpet came clean or not. It is based solely on whether the client feels they got what they paid for or not. If they are not thrilled with the job we do for them, we will return at no charge and no obligation to redo the job.. We do this because it protects our reputation.